Frequently Asked Questions
Everything you need to know about your Haverhill shopping experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that personalized or final sale items are not eligible for return.
Are your materials ethically sourced?
At Haverhill, we prioritize sustainability. We work exclusively with suppliers who adhere to fair labor practices and utilize recycled metals and conflict-free gemstones.
How do I care for my Haverhill jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes and lotions. Clean gently with a soft cloth and store in a dry place.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.